Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

During periods of high order volume, product launches, promotions, or holidays, processing times may be extended. We appreciate your patience and will work to get your order out as quickly as possible.

Shipping Times

Shipping times vary based on your location and the shipping method selected at checkout. Most orders arrive within 5–7 business days after shipment.

Please note that shipping timelines are estimates and are not guaranteed. Delivery delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24–48 hours to update after your package has been handed off to the carrier.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. While we are happy to assist with tracking and carrier claims when possible, we are not responsible for lost, stolen, delayed, or misdelivered packages.

If you experience an issue with your shipment, please contact the shipping carrier directly using the tracking information provided.

Shipping Availability

At this time, we ship only within the United States.

Questions

If you have any questions about your order or shipment, please contact us at mama@crunchycub.com